TERMS AND POLICIES

Returns

We accept returns of items that are unworn, unwashed, and have all original tags attached, within 14 calendar days of the delivery date.

The following are not eligible for return:

• Items marked as sale or final sale
• Items that have been worn, washed, altered, or are missing their original tags
• Requests made more than 14 calendar days after delivery

Size or color exchanges

You can exchange your item for a different size or color within 14 calendar days of receiving your order, subject to stock availability. The item must meet the same conditions as a return: unworn, unwashed, and with tags attached. We'll confirm availability and make the exchange as easy as possible.

Damaged or incorrect items

If you received an item that is damaged, defective, or different from what you ordered, contact us right away with a photo of the item and your order number. We'll prioritize your case and send a replacement at no extra cost. If the item is no longer available, we'll offer you a full refund.

How to request a return or exchange

Message us on Instagram at @kimos.active with the following:

• Your order number
• The reason for the return or exchange
• A photo of the item, if it arrived damaged or incorrect

We'll guide you through the whole process. Please don't send anything back before receiving our confirmation.

Refunds

Once we receive your returned item and confirm it meets our return conditions, your refund is processed within 5 to 7 business days to your original payment method. The time it takes to appear in your account may vary depending on your bank or payment provider.

Shipping costs

If the return is due to a damaged, defective, or incorrect item, KIMOS Active covers the shipping costs. For returns or exchanges for any other reason, shipping costs are covered by the customer.

Who we are

KIMOS Active ("we", "our") operates an online activewear store at kimosactive.com. This Privacy Policy explains how we collect, use, store, and protect information from visitors and customers of our website.

For any privacy-related questions, contact us at ariehalfiea@gmail.com.

Information we collect

We collect the following categories of personal data when you browse, create an account, or make a purchase:

• Contact information: name, email address, phone number, and shipping address
• Purchase data: items ordered, quantities, total amount spent, and transaction history
• Payment information: processed securely through our payment provider; we do not store card numbers on our servers
• Communication history: messages you send us by email, Instagram, WhatsApp, or contact forms
• Technical and device data: IP address, browser type and version, operating system, referring URL, and pages visited
• Behavioral data: time spent on pages, clicks, scroll depth, and shopping cart activity collected through analytics tools
• Marketing preferences: whether you have opted in to promotional emails or SMS messages

How we use your data

We use the information we collect to:

• Process and fulfill your orders and send shipping confirmations
• Communicate with you about your purchases and any customer service inquiries
• Send promotional emails or text messages (only if you have given consent)
• Improve the performance and user experience of our website
• Detect and prevent fraud or unauthorized activity
• Comply with applicable legal obligations
• Analyze shopping trends to better understand our customers

Third-party services

We work with trusted third-party platforms that may access your data solely to perform services on our behalf:

• Shopify: our e-commerce platform (order management, checkout, transactions)
• Klaviyo: email and SMS marketing automation
• Google Analytics / Google Ads: website analytics and advertising performance
• Envia: shipping and logistics

These providers operate under their own privacy policies and are contractually required to protect your data. We do not sell, trade, or rent your personal information to third parties for their own marketing purposes.

Cookies and tracking technologies

Our website uses cookies and similar technologies to recognize you, remember your preferences, and analyze site traffic. You can disable cookies in your browser settings, although some parts of the site may not work properly as a result.

We use the following types of cookies:

• Essential cookies: required for the website to function (cart, login session)
• Analytics cookies: help us understand how visitors use the site
• Marketing cookies: used to show relevant ads and measure campaign performance

Data retention

We keep customer data for as long as necessary to fulfill the purposes described in this policy or as required by applicable law. Order records are generally kept for a minimum of 5 years for accounting and tax purposes. You may request deletion of your personal data at any time, subject to legal retention requirements.

Your rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Unsubscribe from marketing communications at any time
• File a complaint with a data protection authority

To exercise any of these rights, email us at ariehalfiea@gmail.com and we will respond within 30 days.

Data security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All data is transmitted using SSL encryption. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

Children's privacy

Our website is not directed at anyone under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us so we can delete it.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this section. Continued use of the website after any changes constitutes your acceptance of the updated policy.

1. About KIMOS Active

KIMOS Active is a women's activewear brand operating as a direct-to-consumer e-commerce store, based in Mexico City, Mexico. Our website is available at kimosactive.com. For any questions, contact us on Instagram at @kimos.active, on WhatsApp, or at ariehalfiea@gmail.com.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or have the consent of a parent or legal guardian. You also represent that you have the legal capacity to enter into a binding contract.

3. Products and availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or change product descriptions at any time without notice. Product images are for illustration only; slight color variations may occur due to screen calibration.

4. Pricing and payment

All prices are shown in Mexican pesos (MXN) unless otherwise stated. Prices are subject to change without notice. We accept payment through the methods available at checkout. You represent that you are authorized to use the payment method provided.

We reserve the right to cancel any order in the event of a pricing error. In such cases, you will be notified and offered a full refund.

5. Order confirmation, changes, and cancellations

Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order at our sole discretion, including for suspected fraud, product unavailability, or errors in pricing or product information.

If you need to change or cancel your order, contact us on Instagram within 2 hours of placing it. Once an order has been packed and shipped, it can no longer be modified; in that case, our Returns & Refund Policy applies.

6. Shipping and delivery

We ship within Mexico through our logistics partner. Orders are generally delivered within 1 to 3 business days. Once your order ships, you'll receive a tracking number by email. Delivery times are estimates and are not guaranteed; KIMOS Active is not responsible for delays caused by the carrier, weather, or other circumstances beyond our control.

If your tracking hasn't updated in more than 3 business days, contact us on Instagram and we'll follow up with the carrier for you.

We don't currently offer standard international shipping. If you'd like to receive an order outside Mexico, contact us on Instagram and we'll look into options.

7. Returns, exchanges, and refunds

Returns, exchanges, and refunds are governed by our Returns & Refund Policy, found in the first section of this page. In short: we accept returns of unworn, unwashed items with tags attached within 14 calendar days of delivery; sale and final sale items are not eligible. By purchasing from us, you agree to those terms.

8. Intellectual property

All content on this website, including but not limited to the brand, logo, photography, text, and design, is the property of KIMOS Active and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from this site without our prior written consent.

9. User conduct

When interacting with our website or contacting us, you agree not to:

• Use the site for any unlawful purpose
• Transmit harmful, offensive, or fraudulent content
• Attempt to gain unauthorized access to our systems
• Impersonate KIMOS Active or any other person or entity

10. Limitation of liability

To the fullest extent permitted by applicable law, KIMOS Active shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this website or our products. Our total liability for any claim arising from a purchase shall not exceed the amount paid for the relevant order.

11. Disclaimer of warranties

This website and its content are provided "as is," without warranties of any kind, express or implied. We do not guarantee that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

12. Third-party links

Our website may contain links to third-party websites. These links are provided for convenience only. We have no control over the content or practices of those sites and accept no responsibility for them.

13. Governing law

These Terms of Service are governed by the laws of Mexico. Any dispute arising from these terms or your use of our website shall be subject to the jurisdiction of the courts of Mexico City, Mexico.

14. Changes to these terms

We reserve the right to modify these Terms of Service at any time. Changes take effect immediately upon posting on the website. Continued use of the site after any changes constitutes acceptance of the updated Terms.

15. Contact

If you have any questions about these Terms of Service, message us on Instagram, WhatsApp, or at ariehalfiea@gmail.com. Our team is available Monday to Sunday, 9 AM to 6 PM.